Please check the following before getting in touch:

The following must be checked before call out charges incur

• Gas or Electricity - must be switched off if any danger
• Oil Leaks to heating - switch off immediately
• Oil fired central heating - do you have enough oil in the tank?
• Electrical problems - check the RCD first; has a fuse gone or safety cut out/tripped?
• Smoke alarms - check battery first; when was it last tested or battery replaced?
• Strip Lights - check starter motor and tube first
• Extractor fans - check isolation switch and any manual control settings first
• Blocked Drains - are they clear of leaves?

Please note: If fat or wet wipes are found in drains - you may be charged

Please include the following in your message:

• Who you are and contact details
• Where your property is and where the problem is
• What the problem is to do with (ie. Alarms, Windows, Taps, etc.)
• When you first noticed the problem (and when it was first reported -if not today)
• Describe the problem and how long it has been happening
• If possible, how did it happen?